Steakout Norbury

I'm a steak connoisseur (self proclaimed) so maybe my expectations are high but I think there are some fundamentals when making steak and the main one is cooking it to the right level. I asked for a medium cooked steak and I couldn't see one bit of pink plus half the steak was dry, the other half was nice (still not medium though). I should have complained but I couldn't be bothered as I was super hungry as it was around 9.15pm. The sauces we ordered with it were also not very nice. I ordered mac & cheese which tasted terrible and super cheap, we left most of it. Other than that the lamb chops we had for starter were nicely cooked and had good flavour and the service was really good. Feedback for restaurant - Upgrade the mac and cheese, get some nice sauces (chimichurri would be a great addition) and cook the steak at the level asked and I think it would be really nice.

Amazing place to go and eat especially the early bird offer where we got steak and fries for 8.95!!!!!! The portions were big and enough for 1 person. We also ordered the lemon mojito and i kid you not, it was heavenly. Must visit

My family and I have been regular customers at this restaurant for quite some time and usually enjoy our visits. However, our most recent experience was extremely disappointing. Sabina, in particular, was horrible — she was rude from the start and insisted that the items we asked for were unavailable, even though they were later served to us. Most of us ordered the chicken steak, which came covered in piri piri sauce despite no one requesting it. I personally ordered a medium steak, but it arrived fully cooked, very tough, and completely lacking in flavour — there wasn’t a single bit of pink inside. When my sister politely questioned the mistakes, we decided not to wait for replacements and instead asked for a discount, which the male staff member kindly agreed to. Later, we overheard members of staff, including Sabina, speaking negatively about us in their native language — which we understood — mocking us for not liking the food and for asking for a discount. This was incredibly unprofessional and disrespectful. As loyal, regular customers, we were very disappointed. What should have been a nice family meal turned into a frustrating and unpleasant experience due to Sabina’s rude behaviour and the poor quality of the food. The staff are usually really nice however on this occasion they were horrible! 0 review