Royal Mahal Norbury

We had an amazing experience, muqarba was really well! We had a birthday celebration here as we were disappointed with the tooting branch, this branch was very efficient and quick with their service. Would definitely reccomend

Today me and my family came down to royal mahal because they had a 50% off offer. I do believe the system was setup really bad and they didn’t anticipate how many people were actually going to come. As I’ve heard from other people when we sat down around 8:30pm they had to tell other people in the line that they have ran out of food and can’t serve them after people had been waiting for an hour. On this occasion they should’ve given them a 50% voucher for another time because of the time they wasted. Besides that let’s continue We queued up for an hour luckily prior to that my other family, SAVED US AND WROTE DOWN OUR NAMES so we didn’t have to wait !! The food and service now. The service from the waiters was really good 5 stars I can’t complain they were always on standby and always looking if we needed anything!! Really nice and polite. The food however was a 3/5 for me. I had ordered a chicken karahi and a lamb curry 2 rice and some papadoms.The saving grace was the chicken Karahi, absolutely amazing no complaints full of flavour amazing!! Nice tender soft and curry sauce was great would buy that again. However, the downfall was the lamb curry it was honestly bad. One word just bad. No flavour or taste, I just felt bad and forced myself to eat it because I didn’t want to waste it. To factor in everything considering how busy there were I can’t complain. They honestly tried their best and gave it their all.

Restaurant is nice however it’s very long wait for the food. We were 15 mins late for our booking due to to the traffic and no place to park which we called before hand to explain, however when we got there, they gave our table away and requested us to wait in the queue. We were a group of 7 which means prolonged waiting time. Waited approx 40 mins. Parking is on a side street so I’d leave very early to get convenient parking. Once they called us out for our a table they joined two small round tables normally for 2-3 people and seated us on there, we requested to wait for another table which was another 30/35 mins. We were told to order starters so the food is ready when we got re seated, some of the starters came out whilst still on the small tables and the rest of the starters came out 30 mins after seated in new table. We ordered our drinks, and although they have an iPad/tablet to take order, they still missed out on few drinks and had to be requested 2 or 3 times for them to come out. 25 mins for an orange juice is a joke. Food was nice however we waited over an hour for mains which took our overall wait time to over 1 hour n half, it was busy when we got there however I did realise they favoured other tables over ours. Few tables got their food way before us even though they got seated and ordered after us. The food is nice however, would not recommend to eat here, may be better to do a takeaway instead, might be able to call in advance and get food quicker. Some waiters were good but some were not the best. There is many other restaurants on this road which may be better for groups of more than 4.