Woodland Cafe Norbury

Food and service review: I had such an amazing time celebrating my birthday with my family and friends at the Woodland Cafe. The service from our waitress was amazing! (Don’t remember her name - she is a Dominican lady) And food and drinks were served very quick considering it was 17 of us. I would definitely return! Booking process review: The booking process was very confusing and should definitely be improved. I emailed the email address on their website to reserve the bloom room as stated on their website, however 2-3 weeks passed and I received no response. I then called and was told that they don’t use their email address, that I should call a few weeks before my booking to reserve the table. I was then dming their instagram account for months to discuss details for my booking and the person handling the account told me they’d need all my guests’ pre-orders a week before the booking. Then when I called a week before my booking, I was told they don’t need pre-orders that everyone should just order on the day. As you can imagine, this was very confusing and made the planning of my birthday very stressful. Please review your booking process as a team and help make it less confusing. I’d like to thank Madalina who helped me to sort out all details and confusion in the last few days before my booking. The day was perfect and went smoothly.