The Nile

I recently ordered takeaway from this establishment, and unfortunately, my experience was far from satisfactory. When placing my order, there was a clear misunderstanding, and I received the wrong items. Upon noticing the error, I immediately called the restaurant to clarify the situation, only to be met with an unwillingness to address the issue professionally. Instead of acknowledging the mistake and working toward a resolution, the staff member I spoke with was dismissive and unhelpful. Despite my repeated requests, I was denied the opportunity to speak with a manager, and the employee failed to take any responsibility for the mix-up. This lack of accountability and customer service was incredibly frustrating. I understand that mistakes can happen, but how a business handles those mistakes is what truly matters. Unfortunately, this experience has left me questioning whether I will return in the future. I strongly urge management to reevaluate their approach to customer service and ensure their staff is trained in how to handle such situations with courtesy and professionalism

Would give 0 stars if it was possible. Ordered a cheese burger today, which I understand most shops use "plastic cheese", but The Nile have taken "plastic cheese" to another level and given me a burger with the plastic wrapper still on the cheese. How someone could make such an error is beyond me. Was a regular customer, however will no longer be ordering from here ever again. Called to complain, however the "manager" has no interest in knowing, and simply there to make money even if it means giving out dangerous food.

Been a regular customer for years here and sad to say I won’t be going back. The food has definitely changed recently and the donner meat has absolutely no flavour to it, nor does the naan bread it comes on. Chips were all soggy. Only saving grace was that the garlic bread was nice. Definitely had its time now and isn’t anywhere near as good as it used to be.