Stanley House Hotel & Spa

Honestly I was very disappointed. Yes, the rooms and spa were nice along with a lovely lady on the front desk and the spa staff were also very nice. However, service and the food in the brasserie was just appalling. I ordered a fish and chips and while the fish was somewhat edible the chips were stale, reheated and raw on the inside??? I wanted to make a complaint about this but no staff even came to check on our table once throughout the meal. Not to mention it took 10 minutes for us to be seated and a further 15 minutes for someone to even take a simple drinks order which we had to actually call someone over to do. There seemed to be plenty of staff and the restaurant was quiet so there isn’t even an excuse for it there. It’s very clear the dining area is either in need of new staff or need to provide way better training as there are no excuses for this sort of poor service, especially at the price. Dinner was included in our stay and the value for money was horrific considering drinks was not even included in the £40pp, which we were not told after until after the meal. Being told this upon entry to the meal or upon ordering would have made for less confusion in the matter. Also I was charged for the breakfast we had in the morning which I had paid for in my package. I wish the dining was a better experience as it really let our whole stay down.

Went for a spa and afternoon tea. The spa was lovely although short on lockers and only 1 hairdryer. But would go again. The food in Fred's was fantastic unfortunately the service was not. The young girls serving didn't know what they were doing. There was no one managing, they needed training and supervision.

Room was absolutely beautiful - we stayed in the Manor House. Absolutely breathtaking. The grounds are wonderful and peaceful. Little things missed in the room: no spoons to use for tea/coffee, not enough milk given. Service did not reflect the type of establishment and environment you are trying to create. - rang for reception from the room, no answer / went to receptions and nobody was there - Our dinner order was wrong but was rectified. - Came for breakfast and the servers lacked confidence, did not greet customers properly - no ‘good morning, how are you etc’ - basic customer service. - The food / drinks were removed from breakfast at 9.50 although breakfast runs until 10am, found this quite unprofessional. Upon check out, we were waiting over 10 minutes for a a receptionist to arrive and accept our check out. We had to go into the restaurant twice to find out where the receptionist had gone - again, this service does not reflect the type of establishment you are classed as. Due to this, we would probably not return nor recommend even though the hotel rooms and grounds are absolutely stunning.