Hiba Express Holborn

Ordered catering for a work event - so generously portioned and good value for money. Beautifully presented and very friendly staff. Catered to all dietary preferences and Sayeda was flexible to my requests and last min changes. Would highly recommend!

TLDR - came at 5, ordered food at 5:45/6 food came at 7 with many missing items, missing drinks, warm/cold food. Cancelled a few items as everyone was overwhelmed. Overcharged us with a few drinks but also over made a wrap 3 times so just gave to us. Don’t go as a big group and on a Saturday. Wanted to go here to support a Palestine restaurant so went as a group on 9 on a Saturday. We understand that it is busy and a group of 9 is pretty big so we were very understanding but I’m sorry we had a terrible experience. We came around 5 (we booked in for 5) and got sat downstairs as we were a bigger group and it was almost like they forgot about us. We sat for almost an hour until we were able to order anything. No one came to check on us and we had to keep going upstairs to get their attention. Finally near to 6 we got to order. Ordered the food and drinks. I had 2 friends that came later on and ordered upstairs, their food platter came before everyone else did. It took an hour to finally get everyone’s food but still there were missing items and missing drinks. Most of the food was warm/cold by the time it got to us. Some food we even ended up cancelling because we were already there for almost 3 hours we were just getting overstimulated. We were all so hungry so we just ate, we were also told someone would come down with the bill but no one did. They did end up giving us randomly 2 chicken wraps because I think there was no communication between anyone. (They didn’t charge us for this). We then just decided after 20 mins to go upstairs to pay. They tried to charge us for extra drinks we didn’t order as two of us ordered the platter for 2 and it came with drinks but they added it as a separate item. I also don’t want to make it about anything but the service but there was a small family of 5 who got sat down and left within an hour and a half while we were still waiting for our food. There was also a bigger group of people who got sat down and within 10 minutes got theirs order taken and within 20/30 minute majority of their food came out. There was a clear distinction between them and us with languages…. Take that as you will. I’m sorry but I really wanted to enjoy my experience here but it just ended up being an overstimulating, cold and stressful evening. It was meant to be for my birthday but I’m just extremely upset. Like I mentioned we all tried to be understanding, the food would have been good if it was hot or warm but it was warm closer to cold. They meat was kind of dry, the chips and rice was unseasoned. Hummus was amazing, salad was great and fresh but overall experience 2/5 sorry.

I came here for dinner, I had excellent Palestinian/Lebanese food, good and cheap! A special mention for the dessert, the knafeh! Delicious, I could have eaten 10 more! The staff is super welcoming and ready to exchange a few cheerful and welcoming words! Highly recommended!