Royal Chef East Ham

I am writing to express my disappointment with my recent visits to your restaurant. Unfortunately, both experiences were far below expectations in terms of food quality and customer service. During my first visit, I ordered one piece of chicken fry, which turned out to be spoiled. When I raised the issue with the staff, they took the chicken but did not offer any resolution or apology. It was quite an unpleasant first impression. On my second visit, which was today, we ordered two chicken biryanis. While the rice was extremely hot, the chicken pieces inside were cold and seemed old. This clearly indicates poor handling or reheating of food. When we informed the staff, we were told to speak with the chef directly, and the staff member’s rude behavior made the experience even more frustrating. The service was poor, and the food quality unacceptable. As a customer, I expect better hygiene, fresher food, and respectful service — none of which I received.We have been loyal customers since 2022, but today’s experience was extremely disappointing, and we have decided not to return to the restaurant.

My friends and I visited Royal Chef today, and Soorya Prabha was incredibly helpful. She was energetic and provided excellent customer service. She patiently answered all our questions and made sure we had everything we needed. Her warm and positive attitude truly made our experience enjoyable.

All foods served here are economy and reliable. So don’t expect Top Notch taste and service, so they have to meet their expenses. Also all the price come in economy range. I visited the store more than five or six times this above average when come to the taste of food, but when it’s come to price, is really good