Popeyes Stratford

I visited Popeyes in Westfield Stratford today with my partner. It was very busy but our experience was honestly really good. We ordered six hot honey wings, six regular wings, a medium fries, a Dr Pepper, a Biscoff milkshake and a side of mac and cheese. There was a staff member called Shakil. He was very polite and handled the rush in a very calm way. He politely told customers to stand back a bit so the staff could work without being crowded and keep walking space clear. He kept everything very organised. He would check on orders that were taking longer and he even memorised which order number belonged to which customers so the food could be given to the right person quickly. We were waiting a while and he noticed and checked on our order without us having to ask. The food was fresh and tasted great. The wings and fries especially were very fresh. Overall we had a great experience and I want to give appreciation to Shakil for making the experience smooth and positive even during a busy period.

*downgrading from the original ***check your takeaway before leaving!! They have a staff standing at the waiting area to “guide” customers to give the rating. It was awkward - how do I rate before getting the food? I did it anyway because the staff member was looking at my screen. I wouldn’t have modified the rating if everything went well, but only found out the miss the food after I got home. Can’t believe they put resources to get customer rating on the internet before service quality control! Feel like get robbed. £7.29 for only two chicken pieces! And they stopped offering number of best seller options: spicy flavour of chicken, and buffalo sauce.

Had a great experience at Popeyes Stratford. Food was tasty and came out fresh and fast. Shakel at front of house was brilliant — really friendly, welcoming and made the visit even better. Will definitely be coming back!