Honest Burgers Brewer Street

Let me start off by saying that the staff were friendly and lovely. They were incredibly welcoming, and they did try their best to provide good service. The venue was extremely busy, and the staff had their hands full, and this would likely contribute to the events detailed in the rest of this review. We ordered 2 burgers, and I had specifically asked one to not have any pickles. Though they did take it out for one of the burgers, when it was served, the staff may have forgotten which plate was which. Though he said that I was receiving the one without the pickles as asked, this was actually not the case. After biting into the burger, lo and behold, pickles. As this was more of a preference thing, my husband and I simply switched plates, but as we both work in hospitality, we were both slightly concerned as this could have easily been an allergen issue. Had the staff switched plates by accident on a customer that was allergic, this could have ended rather differently. It might be worth reminding staff to either serve special requests separately in order to avoid this, as it could be deadly to switch plates if a customer asks for an ingredient to be removed due to rare allergies, or it may be worth implementing a system that can allow staff to distinguish plates. It is quite easy for staff to get confused if there are no markers, especially during busy times like lunch and dinner rush. The food itself was not bad. The burger was quite juicy, but mine in particular was a bit salty, while my husband's was a bit bland. Regardless, it was an easy fix of simply adding more salt. The chips were beautifully seasoned and were absolutely perfection. You get free onion rings when you sign up to their loyalty, which is a measly portion of 3 little onion rings. Though delicious, we would probably not have paid it full price at over £3. Still enjoyed the meal regardless, and £36 for 2 people is quite standard London pricing. The bill did take ages to arrive, close to 15 minutes, but as we were not on a rush, it wasn't a huge deal. Again, this is likely due to staff being overwhelmed and the dinner rush starting to come into full swing. Other things to note: the tables were very sticky, but this could be from old varnished tables, so even when cleaned by staff, it remains sticky. Space in the venue was also quite cramped and it made it challenging for staff to quickly move around to serve orders. Overall, it was not a bad experience, but there are definitely some things to improve on. The switching plates is one of the biggest concerns here, as it could potentially be very dangerous in a different circumstance. All issues could very much be remedied for better service in the future. Would we come back? Absolutely. We are excited to see how they can improve, and we are excited to have more of those delicious chips. Reposting this, as it seems to have been reported even though the review was not meant to be negative. Edit: Management has politely and swiftly responded. Very responsive and proactive approach to customer service, and genuinely happy with their response. Thank you for listening to feedback, HB team!

Sat outside, atmosphere was nice and the staff give attention to outside seaters just as much as inside. Food was delicious, there were three of us and we all decided our favourite burger was the smash burger. The seasonal rosemary chips were lovely. Food was slightly overpriced (London typical) but they do offers at certain times of the day.

Stopped in as a last-minute lunch option, and I'm definitely glad I did. They suggested the burger with pesto, and it was delicious. Paired with the fries and a large gin and tonic, it was a great lunch.