Taj 51 Westminster

Used to love the Taj chain for its customer service, but this will be sadly our last stay. Every time we have visited London, which has been 5-6 times over the past 12-14 months, this has been our hotel of choice. I booked the room about 2 weeks ago and wanted to change the stay date due to family matters, but they declined under the cancellation policy. I decided to gift the stay to another family member, who pointed out that we had been overcharged significantly. The price for 1 night at the hotel had gone down from £517.50 to £360. I requested that they match the price, as it not only seems like bad practice but also a lack of care for a regular returning customer. Once again, they refused but said they are happy to change the stay date now. Over the past 12-14 months, the hotel has been undergoing constant renovations, which meant that every time we visited, the service did not meet the high standards for which they charged, but as an understanding customer, we never complained. This treatment has left us with an overwhelmingly sour aftertaste of the TAJ chain, which I don't think we will ever visit again.

I went to Taj London, St James’s Square for an interview and a trial at the same time, and I was accepted. It was a wonderful experience. The hotel is beautiful, the atmosphere is welcoming, and everything was very nice.

This is by far my favorite hotel in London. The service is both warm and very attentive. The suites/apartments really feel like a luxurious home away from home. Having a washer/dryer in the room was also a welcome surprise and very helpful. The happy hour at the bar and restaurant are lovely as well. Even during the recent tube strike I could walk to most of my scheduled events. I was sad to leave and look forward to my next visit.