Nando's Brixton

Great lunch date with my bestie, food was perfectly cooked and service was great!

Quite possibly one of the worst dining experiences I've ever had. Arrived Sunday evening 7pm, busy, but plenty of staff around, queue inside was seemingly waiting for tables, but there was absolutely no communication or effort from staff to attend you or indicate this. Once finally seated, the phone ordering system was taken offline, and they stopped taking orders entirely for 30 minutes because they were too busy! Perhaps someone should be managing the situation better so it doesn't get to that point? We were in no hurry, fortunately, but the vibe inside was absolutely awful while everyone wondered what on earth was going on. Once the food was ordered and arrived it was warm, but not hot. Staff could have made this such a better experience but instead, ironically, were all walking around like headless chickens.

The restaurant was pretty quiet, the team member that greeted us was very polite and helpful, also asked for allergens The food itself was decent, the double chicken wrap had a perfect of sauce and jam and was cooked just right The only thing lacking was a checkback, there was a team member walking the floor making sure the tables were clear when people left but did not seem to want to engage in any way. A friendly ‘how is everything’ or ‘how was your food’ would have bumped this up to a higher rating and enhanced the experience, especially when the restaurant was quiet.