Wing Shack Co Loughton

I was really disappointed today with my experience of the so called wing shack, been to wing shack many times before but haven’t been in the last year. Done my usual placed an order on line for pick up. Parked up in the car park walked around the corner to find the shop was closed, phoned the shops number and some one answered and I asked why the shop was closed. They said they had relocated to 247 high road Loughton me not thinking nothing of it walked to the shop maybe thinking they had just re located, when I got to the address it was not wing shack it was a shop called tz peri peri. I asked where wing shack was and they replied with they are working in the back kitchen of are shop which I fort was a bit strange, I asked to see one of the chiefs and they said this is not possible. When they passed me my order I checked the food to my disgust I knew straight away this was not wing shack standards. Straight away I asked again to speak to wing shack staff and they refused. I then asked for a refund because what they passed me of as food I wouldn’t feed my dog. I would avoid ordering any food on the wing shack website because you will have the same experience as me, because they are still charging the same money for a higher standard of food when that is not the case. Avoid at all costs !!!! I contacted my bank so they could cancel the pending transaction and all so have been advised to contact trans union. Staff are very rude and very unprofessional