Moral Cafe Ilford

Food and drinks for brunch was perfectly splendid. The smoothie was one of the best I’ve had in a while. Overall 5 stars and I would definitely go back again. The service I gave it a 4 star only because I had asked for a smoothie and they gave it to me as I was finishing my food but the wait was worth it!!!

My mother and I left incredibly disappointed with both the food and the service today — and sadly, this isn’t the first time. We’ve been regular customers here for quite some time and have spent a considerable amount over the years, but after today’s experience, we’re seriously reconsidering returning. We ordered something simple: a jacket potato with cheese and a few toppings. The potatoes arrived lukewarm, and the cheese on top was completely cold. We kindly asked if the existing cheese could be slightly melted — something that’s standard practice in most places. Instead, the plates came back smothered in an excessive amount of melted cheese, far more than we’d been served originally. We didn’t ask for extra cheese — just for the small amount that was already there to be warmed through. It felt like the kitchen staff were being deliberately over-the-top, almost as if trying to make a point. To add to that, the server — a blonde Eastern European lady with glasses — seemed visibly annoyed when we asked for the plates to be corrected. Her attitude made us feel like we were in the wrong for making a very reasonable request. After that, no one checked on us or asked if everything was okay. Meanwhile, we saw other tables being approached and looked after. My mother is elderly, and it was upsetting to see how we were ignored. We’ve always supported this establishment and enjoyed coming here, but the quality of both food and service has noticeably declined. I’ve attached photos for reference. Sadly, unless things improve, we won’t be returning — and I would advise others to avoid ordering the jacket potatoes unless you want to be served a block of cheese with a side of attitude. Customers deserve consistency. The young lad and young lady working today were the only pleasant part of that whole experience.

This is a lovely, clean cafe with plenty of seating. The English breakfast was just okay, and unfortunately, the beans were served cold, I did enjoy the mushrooms. It has a welcoming vibe and feels like a nice, family-run spot.