Abu Zaad Shepherd's Bush

My wife and I visited this restaurant for dinner around 9 p.m. We were the last customers of the night and ordered Mandi and Makloba. Unfortunately, the Mandi was completely cold when it was served. We politely asked for it to be reheated, which they did. However, right after bringing the food back, the staff started mopping the restaurant floor with strong-smelling chemicals. The odor was extremely unpleasant, especially while we were trying to eat, and it triggered my wife’s allergies. We immediately requested the bill and some takeaway boxes. To our disappointment, the bill was presented without any apology or gesture of goodwill, and no one came to our table to ask what had gone wrong. Before leaving, I spoke directly with the manager to explain the situation, but he refused to acknowledge that cleaning with chemicals while customers are still dining is inappropriate—his justification was that “they mop floors in airports while people are there,” which we found quite unreasonable. It’s truly disappointing to experience such disregard for customer comfort and basic hygiene etiquette. In one word: a waste of money and a very disappointing experience.