Nando's Westfield Stratford City

This experience was deeply upsetting and extremely disappointing, especially as it was meant to be our first visit to Nando’s. 😡 My friend and I arrived very close to 10:00 PM, which we later understood to be the restaurant’s closing time. Had we been told honestly at the entrance that the tills were about to close or that the restaurant was closing imminently, we would have gladly chosen another day. We wanted a calm, enjoyable first experience and completely respect staff wanting a smooth close. However, once we were allowed inside, what followed was unacceptable and distressing. We were immediately told we were the last customers and then rushed aggressively. Before we even had the chance to sit properly, we were told we had only five minutes to place our order because the tills were closing and that we must go to the till ourselves. As first-time customers unfamiliar with the menu or ordering process, this created instant pressure and anxiety. We were not even given two minutes to properly read the menu or understand how ordering works. At the till, the behaviour of staff members Ibukun and Anna was particularly poor. Our basic questions were ignored, and the attitude we were met with was cold, dismissive, and unprofessional. There was no patience, no explanation, and no willingness to help. We were made to feel like an inconvenience rather than customers who had just been allowed into the restaurant. Despite feeling uncomfortable, we chose not to argue and proceeded with the order. When the food arrived, it was placed on the table without a single word no indication of where to find cutlery, napkins, sauces, or what to do if we needed anything. The server simply walked away. As first-time customers, this lack of basic guidance was frustrating and embarrassing. To be absolutely clear: we understand closing-time pressures. What we do not understand and cannot accept is being allowed entry and then treated with such rushed, careless, and indifferent service. If staff are unwilling to serve customers arriving close to closing time, the respectful and professional approach is to politely refuse entry. We would not have minded that at all. Instead, we were left feeling unwelcome, disrespected, and genuinely upset. This experience was not just disappointing it ruined what should have been an enjoyable first impression of a well-known brand. The level of service we received falls far below what is acceptable for Nando’s. Management seriously needs to review staff behaviour and how late-evening customers are handled at this location. No customer deserves to be made to feel like a burden simply for walking in.

⭐☆☆☆☆ – Very Disappointing Experience Visited Nando’s at Westfield Stratford around 9:55 PM after shopping and a movie. Although we were allowed in as the “last customers,” the service was rushed and unwelcoming from the start. We were told to order at the till without explanation. The staff member at the till was dismissive, avoided eye contact, and ignored questions about portion sizes. No drinks menu was offered, and we weren’t given time to apply a Perkbox discount due to how rushed the interaction was. When food arrived, it was dropped at the table and the staff walked away immediately. We were not told where to find sauces, cutlery, or tissues, and the sauce station was already being cleaned. There were no spoons available either. Despite paying full price, we felt rushed, ignored, and treated like an inconvenience, while other customers appeared to receive better service. We left still hungry and very disappointed. This was my first visit to Nando’s, and unfortunately it will also be my last at this location.

I usually love nandos but this place was chaotic, soo crowded, soo many people. The food was ok, chicken was a bit burnt, but the food came quickly after we ordered.