Nando's Park Royal

Food was great and the service by the staff was excellent. Only negative was they sat a loud group next to us which made the atmosphere and conversation impossible

Special thanks to Maria! Had such a lovely experience at Nando’s thanks to Maria! She was absolutely amazing — super kind, attentive, and made sure everything was on time and just right. Even though the restaurant was really busy, she stayed calm and professional, and her service didn’t slip for a second. She checked in on us at just the right moments — helpful without being overbearing — which made the whole experience feel easy and relaxed. People like Marie really make a difference. Thank you for making our visit so enjoyable!

It's not often I have a negative review but when one sticks out like a sore thumb I think it's only fair others know. Usually I would order via the qr code on table but as I had a gift card, I could only use it at the till. There were 3 tills in total and only 1 being operated whilst a manager was having a debate with a customer on a 2nd till. Once this "debate" was done, the manager looked up and could clearly see there were 4 or 5 customers waiting but instead of delegating another team member he decides to walk off and pick up sauces from tables. Meanwhile, another employee is busy in the kitchen taking pictures of the queue to show his friends how busy it is instead of using initiative to jump on a till. To the lovely lady at the till who did use her initiative and quickly reduced the queue, thank you. I then needed to take my 3yr old son to the toilet and upon arrival, the baby changing facility was in use, or so I thought. 10 long minutes of waiting and around 10+ staff members had passed by us until one employee asked me if we were waiting for the toilet. It turns out they had not remembered to open the lock on the door and it was 6.45pm... inside, no toilet roll in sight. Our food arrives in decent time but my word did Nandos let themselves down. Chicken overcooked and not tasting nice at all but as we had 2 small children with us and knowing how slow everything was, it just was not worth our time to complain. Reluctantly we ate and luckily our son's meal was cooked slightly better. All in all, not impressed at all by the Park Royal branch and I do not think we would visit here again unfortunately.