Nando's Kingsbury

Was seated quickly and the staff were really polite, no issues there. But the food has gone downhill since my last visit. The butterfly chicken was small, looked sad, and just thrown together — not what I’m used to from Nando’s. Mash was lovely and fluffy, but the halloumi was undercooked and rubbery, and the garlic bread was burnt. I even posted it on social media and got roasted worse than the chicken. For a meal that cost over twenty quid, it just wasn’t worth it. Won’t be coming back to this branch again.

I’ve always had great experiences with Sher and Rickel—fantastic service every time. I’ve consistently ordered for collection without any issues, and it’s always been a pleasure when either Sher, Rickel, or the manager with the moustache is on duty. ( never caught his name) However, my recent visit 31st October 2024 have been less positive, particularly when a specific staff member is working. I believe I previously assumed she no longer worked there as my experience improved when she was absent, and I started coming in daily. Unfortunately, her return has noticeably affected the quality of both service and food. I live within the local area. Today, my food was again undercooked, and I’ve attached photos for reference. Additionally, her manner towards customers is often rude and dismissive, which takes away from the generally high standard I associate with your establishment. Please feel free to check your transaction history or review security footage from my last visit for context. I appreciate your attention to this matter and am hopeful that it can be resolved to restore the excellent experience I’ve come to expect at your establishment.

Excellent! very satisfied with both the food and the way we are served every time by the staff, more specifically Flory!