Halal Reviews for Nando's Ilford

We are regular customers at Whitechapel Nandos, we decided to try the Ilford Nandos for the first time. We had to wait over ten minutes to be seated, even though there were no other customers and the staff kept walking past us if we weren't even there. Finally I managed to get attention of one of the staff and had to ask if we can get a table! Once seated everything else went quite well. The staff really need to work on their customer services!

Nando’s is always a great choice! The peri-peri chicken is flavorful and perfectly cooked every time. The menu has a good variety and the sides are just as delicious. I especially recommend the mac and cheese—it’s absolutely amazing! The atmosphere is casual and welcoming, the restaurant was very clean, and the staff were really great. Definitely recommend for a meal with friends or family.

Honestly, this was the worst Nando’s experience I’ve ever had. I’m a big fan of Nando’s and usually enjoy the food and service, but Ilford Nando’s was extremely disappointing. From the start, there was no one to greet or welcome us. We stood at the counter but none of the staff made eye contact, so we ended up seating ourselves. After ordering through the app, we could clearly see our food sitting on the counter for over 10 minutes before anyone brought it over. By the time it reached our table, it was warm at best, not hot. The food itself was tasty as always, but the service completely let it down. Even when we ordered dessert, it took around 20 minutes to arrive, which is far too long. It’s obvious the staff need proper customer service training. Someone from Nando’s head office should really review the operations at this branch because it’s well below the standard expected. Sadly, we won’t be returning to Ilford Nando’s.

I had a great experience at Ilford Nando’s thanks to Misbah. The customer service was excellent from start to finish — friendly, attentive, and genuinely welcoming. The food was absolutely lovely, fresh, and cooked perfectly. Misbah handled everything professionally and made sure we were well looked after, which really made a difference to our visit. I highly recommend him to become manager who would clearly care about both the customers and the quality of service. I’ll definitely be coming back!

Decided to stop for lunch with my wife and mother-in-law, and we walked past Nando’s. I was a bit hesitant at first, as I hadn’t been for a while and my last experience wasn’t great. However, as soon as we walked in, we were greeted by the manager, Charlotte, who was incredibly welcoming and showed us to our seats. After ordering, our food arrived promptly, and Charlotte checked in to make sure everything was perfect and it absolutely was. The food was delicious, the service was excellent, and the restaurant was spotless. We’ll definitely be coming back again, largely thanks to the outstanding service and friendly staff and lovely food.