Nando's Ilford

We are regular customers at Whitechapel Nandos, we decided to try the Ilford Nandos for the first time. We had to wait over ten minutes to be seated, even though there were no other customers and the staff kept walking past us if we weren't even there. Finally I managed to get attention of one of the staff and had to ask if we can get a table! Once seated everything else went quite well. The staff really need to work on their customer services!

Honestly, this was the worst Nando’s experience I’ve ever had. I’m a big fan of Nando’s and usually enjoy the food and service, but Ilford Nando’s was extremely disappointing. From the start, there was no one to greet or welcome us. We stood at the counter but none of the staff made eye contact, so we ended up seating ourselves. After ordering through the app, we could clearly see our food sitting on the counter for over 10 minutes before anyone brought it over. By the time it reached our table, it was warm at best, not hot. The food itself was tasty as always, but the service completely let it down. Even when we ordered dessert, it took around 20 minutes to arrive, which is far too long. It’s obvious the staff need proper customer service training. Someone from Nando’s head office should really review the operations at this branch because it’s well below the standard expected. Sadly, we won’t be returning to Ilford Nando’s.

"I recently visited Nando's in Ilford with high expectations, and I'm thrilled to say that they exceeded them! The staff, particularly Guy, welcomed us warmly and made us feel right at home. As someone from India, I was impressed by the attentive service and Guy's friendly demeanor. But what truly stole the show was the food – oh, the glorious food! The PERi-PERi chicken was cooked to perfection, with just the right amount of spice. The sides, including the creamy mash and flavorful veggies, complemented the meal beautifully. The ambiance was lively and modern, with a vibrant atmosphere that added to our overall dining experience. In short, Nando's Ilford is a must-visit for anyone craving delicious, spicy food and exceptional service. Guy and the team truly know how to make their guests feel valued. Five stars, without a doubt!"