Halal Reviews for Nando's Kensington

Gluten-intolerant diners, beware! When I walked into Nando’s Kensington High Street and mentioned I’m gluten-intolerant, the look of panic on the staff’s faces was both funny and ridiculous. They froze, huddled, and then said, “Wait here, our manager will take your order.” The waitress even asked aloud, “Do we have a manager?” — I almost laughed out loud. After ten minutes, a sleepy-looking girl reluctantly appeared from behind the counter to take my order. I was very clear that I wanted my chicken well done — but she didn’t ask a single question about gluten options, nor did she explain what was safe for me to eat. Sure enough, I was served undercooked chicken. I sent it back, and after another fifteen-minute wait, what arrived was even worse (see photo attached). To top it off, when I politely asked a waiter if I could leave my laptop on the table while I used the toilet for three minutes, he said, “I’m not responsible.” Really? In a restaurant full of cameras? Overall, totally poor service — untrained staff, zero awareness about dietary needs, and a manager who seemed half-asleep. Nando’s needs to seriously retrain their Kensington High team.

I went to Nando’s to order/ take away . The place was very organised & menu is easy to read and find what you fancy Straight to the till , welcomed by lovely member of the staff ordered our food , swiped my Nando card for points , paid and sat on a small waiting area which has wooden stools to sit on and wait for ur order Restaurant is on the main road , you need to find parking on the streets near by , has a large seating area Less than 25 minutes and order was ready , the lady brought our food , explained each box and made sure I am happy then offered me sauces like ketchup , mayo etc . She was generous & polite Food was delicious & fresh , we really enjoyed it

First time visiting this chain in London. My 16 year old son have been craving it since he came across it on YouTube. Tons of seating areas including a whole underground floor. You have to be waited to be seated but we had no issue at prime dinner time. Atmosphere is of a causal restaurant. Menu is accessible via a QR code and you can order the mean for the table and pay for it via the website on your mobile. Food is then delivered to your table. I got the 1/4 chicken with side of broccoli and peas and an extra side of their chips. I was told that we can order the 1/4 chicken in thing or breast but the app did not have an option for it. The head waiter said he can verbally ask the kitchen to do a breast for me but at the end I got a thigh. I didn’t want to make a fuss and wait for a breast so I ate the 1/4 chicken thigh that was super small. I highly urge anyone considering this to get 1/2 chicken. The peas was nothing to write home about and I would avoid next time. I also got the broccolini which were delish. The chips were different and nothing special and I am glad I got a small size as it was enough for the 3 of us to try. My wife got the Caesar salad with chicken breast. I don’t thrill she was very happy with it and it didn’t look particularly appetizing. My son was happy with his double breast meal. We all agreed that the best tasting item was the halloumi cheese appetizer. I would give this place a solid 3. Although my son thought it was a 4 and we just didn’t order the right stuff ;)

Shows as "Open" on Google Maps but the store is actually closed for refurbishment. We travelled a long way in heavy rain specifically to Nando's High Street Kensington (the halal branch), only to find construction barriers and no prior online notice. This ruined our plans and wasted time and money. Please mark the site as Temporarily closed, clearly list nearby alternatives, and share a reopening date. Very poor, irresponsible management.

What a lovely experience! We flew in for a layover and only had a few hours. We ordered take away but once we got there, we realized we had time to sit down and eat. The staff were so lovely and accommodating. They gave us plates and let us sit and eat. This is one of my favorite fast casual places so it was such a treat to be able to enjoy on our limited schedule. Thank you!