Nando's Kensington

By pure coincidence, I found myself at Nando’s in London. The atmosphere was fantastic and lively. Very many thanks to Mr. Teja for the food recommendation. The combination of the Peri-Peri Garlic and Peri Lemon & Herb sauces with the chicken and spice was absolutely phenomenal.

Gluten-intolerant diners, beware! When I walked into Nando’s Kensington High Street and mentioned I’m gluten-intolerant, the look of panic on the staff’s faces was both funny and ridiculous. They froze, huddled, and then said, “Wait here, our manager will take your order.” The waitress even asked aloud, “Do we have a manager?” — I almost laughed out loud. After ten minutes, a sleepy-looking girl reluctantly appeared from behind the counter to take my order. I was very clear that I wanted my chicken well done — but she didn’t ask a single question about gluten options, nor did she explain what was safe for me to eat. Sure enough, I was served undercooked chicken. I sent it back, and after another fifteen-minute wait, what arrived was even worse (see photo attached). To top it off, when I politely asked a waiter if I could leave my laptop on the table while I used the toilet for three minutes, he said, “I’m not responsible.” Really? In a restaurant full of cameras? Overall, totally poor service — untrained staff, zero awareness about dietary needs, and a manager who seemed half-asleep. Nando’s needs to seriously retrain their Kensington High team.

Good old Nando’s.They got it down in this one👍 Good service, food was all good, cooked well and didn’t wait too long. Happy days