Nando's Feltham

We visited Nando’s on 1st July and had a very disappointing experience. The restaurant inside was hot with a strong food smell since our table was right in front of the kitchen. We requested to be seated outside, but had to wait several minutes as the tables were not clean. Once seated outside, I went to the counter to place our order and clearly mentioned we were now at table 32, but the staff insisted on calling it table 16 for some reason. Half of our order was served to table 32 by the same person who took our order, while the rest arrived 15 minutes later, only after several reminders and follow-ups from our side. The delay was unnecessary, especially considering our order was very simple: 1/4 chicken with rice, peri chips, and corn on the cob. Worse still, when the remaining food was finally brought out, the staff member seemed annoyed that we were even asking about it. According to him, we should have waited and let one person eat at a time while others just sat there waiting! Another major issue: there was no ice in the dispenser for water or soft drinks. I had to walk in and out four times just to get ice for one glass. No staff member seemed willing to help or even acknowledge the issue. To top it all off, the 1/4 chickens and rice were cold—we left half of the rice untouched. Only the peri fries were up to the usual standard. Not a single server seemed apologetic about the situation until we finally spoke with the supervisor, Magda, who at least acknowledged the poor service. This branch usually performs well, but this visit was a complete letdown with cold food, poor service, and a dismissive attitude from most of the staff. Definitely not what we expect from Nando’s.

I can’t recommend this Nando’s enough! The food was outstanding—perfectly cooked, packed with flavor, and incredibly satisfying. I had two burgers followed by a butterfly chicken, and every bite was absolutely delicious. What really made the experience exceptional, though, was the service. The waiters went above and beyond, ensuring everything was just right. Their warm hospitality, attention to detail, and genuine care made the visit truly memorable. It’s rare to find a place where both the food and the staff are equally fantastic.

It's a very popular restaurant for family and friends get together. People enjoy nice atmosphere and good food along with bottom less soft drinks. We went for my father's birthday 🎂 and when the staff there got to know this,they brought a generous slice of cake with candles and sang birthday song. That made the occasion extra special with the cherry on top. The staff are very friendly as well along with friendly service. Would highly recommend