Nando's Croydon

Went to eat here with my family, but was told the wait would be about 40mins for a table, (even though it didn't look that busy), so we decided to get the food to takeaway instead, (which we were told would be about 10-15mins). But we actually ended up waiting almost 50mins with 2 young children for a simple platter and kids meal. People that came after us were being served, had eaten and left before we even got our food and no one came to update us or apologise for the long wait. I usually go to the Brixton branch as it's halal also, and I haven't been to Croydon one for a while, but I'm not a fan of the table layout or the atmosphere here. Staff just don't seem bothered. Food was okay but it needed warming up by the time we got home. I'll stick to the Brixton Nando's or go to the WingStop that's close by next time I'm in the area. UPDATE Family and I stopped to eat in at this branch after a long time, as the service wasn't great last time. But this time it was excellent! We were initially told the wait for a table would be approx. 35mins, but we were texted that one was free much quicker. Staff were very attentive, friendly and helpful. And my kids were provided with colouring pencils and paper templates to keep them entertained. The atmosphere was lively and the ordering process was smooth with the food arrived in record time, piping hot. There was a small error with one of the items but this was rectified quickly too. Everything tasted delicious and all plates were left clean. Well done to all the staff for your improvements and great service.

Collected after ordering via their app. They hadn’t received my order but quickly resolved the issue and were so friendly and prompt. They gave me extra food for the inconvenience (it wasn’t a problem as I didn’t wait for long and the food was fresh). I really appreciated their service and would definitely recommend eating here!

Removed 1 star for food and service because the peas were smelling (wasted) and tasted really bad. Honestly somebody serving this should have realised they were good for the bins. That was disappointing as we love peas. One waiter at the end did ask us if we had a good time and we offered to exchange the peas but we were leaving. Spending well over £100 they could have offered to refund these peas as a gesture but that was not mentioned. Luckily the rest of our food was fine, service was rapid too, although we had to wait 1hr for a table to be made available. We opted for the refillable soft drinks and ice is also available. Staff made sure to let us know the soft drink part (that collects spillage) was full and that was very thoughtful to avoid accident. However one would except all the food to be outstanding and these peas looked yummy but had turned bad. Really love them hand washing facilities (outside the toilets) great for both kids and adults.