Haidilao Hot Pot at The O2

Absolutely amazing experience at Haidilao! The food was fresh, flavorful, and exactly what you’d expect from a high-quality hot pot restaurant. The soup bases were rich and comforting, and there were plenty of options to customize the meal.

What really made the night special was the service — huge thanks to Bella! She was incredibly warm, attentive, and thoughtful throughout the whole experience. She checked in at just the right moments, explained everything clearly, and genuinely made us feel welcome and well taken care of. Her kindness and professionalism truly elevated the entire meal.

Haidilao is already known for great service, but Bella took it to another level. Will definitely be coming back — not just for the food, but for the wonderful hospitality as well!

Dinning at Haidilao for dinner today, served by Bella. Fantastic service received, she’s a great person good communicator, she pays attention to details, deliver food and service, response to our request in a timely manner. Definitely recommend this place and will come back for more!

Haidilao is hands down my favorite hot pot. There’s nothing better than a warm, comforting hot pot in winter. I’ve already been twice for their all-you-can-eat, and I’d definitely recommend going on a weekday — £29.99 per person is great value. Just keep in mind this price doesn’t include the service charge, and some soup bases (like my favorite spicy beef tallow mala broth) cost extra.

For two people doing the all-you-can-eat, you can only choose two soup bases, meaning the other two sections of the four-grid pot are plain water. The food selection is still very extensive, but drinks aren’t included — only tap water.

Last time we went as a group of four, we were given complimentary sour plum juice, and we could choose four different soup bases, which was a nice touch.

One small complaint: the all-you-can-eat time limit is only 1.5 hours, and it starts counting from the moment you order the soup base. It felt a bit rushed — almost like sitting an exam 😅 — so we didn’t really dare chat too much. That said, it’s still enough time to get full.

repeat visit, love this outlet! atmosphere is lively and our server ana was very friendly and attentive! soup was refilled promptly and anything else we needed was provided. outlet is clean and spacious and food as always is amazing - will come back again!

Absolutely lovely service from Nikki!!! So attentive and very fast.
I got 2 of their broths, the spicy beef tallow and the sukiyaki, then i got the sauce bar to make 2 of my own broths which i recommend doing ♡.
You can reallt tell all the ingredients they use for us is high quality and super fresh, such a classic place to get lovely hotpot and to chat with your friends.
Everything was amazing and great!!! I look forward to coming again with my friends ♡♡♡

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