Haidilao at The O2

An amazing experience from the start to the end! Thank you for the beautiful birthday decorations, singing and goodie bag! Nicki welcomed us at the entrance with a big smile, it made us feel so relaxed straight away - thank you! And Jane looked after us whilst there, very kind and caring attitude - thank you so much! First time we visited as a couple last week Saturday. All the staff are so kind, attentive and make you feel so welcomed, from speaking over the phone to speaking with staff in the restaurant. Absolutely gorgeous food from the buffet menu and all the added extras from the prune juice, tea and condiment section which has an array of delicious items. Everything is so fresh, tasty and well presented, soup base was awesome! Very clean and lovely atmosphere throughout. We can honestly say it has to be the best hot pot we have tasted and service was faultless! Thank you to all the staff for such a memorable birthday, we will definitely be back very soon :) Highly recommend to everyone to visit Haidilao Hot Pot and experience this amazing place themselves, you won't be disappointed! Also need to mention that you get toothpicks at the end of your meal. The bathroom also is amazing, there is mouthwash, hand gel and cream too :)

We visited for an early dinner offer. Greeted at reception and taken to the table, as it wasn’t so busy it’s was great to have table options. For early offer menu, you are limited on choice. But equally fulfilling. I love the soup Tomatoes and spare ribs ! Service was good but rice dish came out cold. And some stuff we ordered didn’t come out. Hotpot was still good. Food was fresh

This is a nice restaurant with a decent atmosphere and good service. The staff were lovely and very helpful, we appreciate all the effort they put in to help celebrate our friends birthday. It’s a little pricy and the food was okay, but not as good as I hoped it would be. It’s a nice one off experience as a day out but I’m not sure if I would come again.