Halal Reviews for Haidilao at The O2

Haidilao is hands down my favorite hot pot. There’s nothing better than a warm, comforting hot pot in winter. I’ve already been twice for their all-you-can-eat, and I’d definitely recommend going on a weekday — £29.99 per person is great value. Just keep in mind this price doesn’t include the service charge, and some soup bases (like my favorite spicy beef tallow mala broth) cost extra. For two people doing the all-you-can-eat, you can only choose two soup bases, meaning the other two sections of the four-grid pot are plain water. The food selection is still very extensive, but drinks aren’t included — only tap water. Last time we went as a group of four, we were given complimentary sour plum juice, and we could choose four different soup bases, which was a nice touch. One small complaint: the all-you-can-eat time limit is only 1.5 hours, and it starts counting from the moment you order the soup base. It felt a bit rushed — almost like sitting an exam 😅 — so we didn’t really dare chat too much. That said, it’s still enough time to get full.

Haidilao never disappoints. The service was exceptional from start to finish — the staff were incredibly attentive, friendly, and always ready to help. Little details like free snacks, phone screen wipes, and hair ties really make a difference and show how much they care about the customer experience. The food was fresh and delicious, especially the beef, seafood, and handmade noodles. Watching the noodle dance was a fun bonus and made the meal even more memorable. The soup bases were rich and flavourful, with plenty of options to choose from. Overall, it’s more than just hot pot — it’s an experience. Great place for friends or family, and definitely worth the wait. Highly recommended!

Great dining experience at Haidilao! The service was outstanding – staff Bella is attentive, friendly, and always ready to help. The food was fresh and well-prepared, especially the hot pot soup bases and meat selections. The atmosphere was lively but comfortable, making it a perfect place for both friends and family gatherings. Small details like complimentary snacks and thoughtful service really made the experience stand out. Definitely one of the best hot pot restaurants I’ve been to – highly recommended!

We had an amazing experience at this hotpot restaurant in London. Our server, Sun, was absolutely wonderful — incredibly attentive, warm, and always greeting us with a genuine smile. She brought us snacks and ginger tea, helped us with the soup, and made sure we had everything we needed throughout the meal. Her hospitality truly made our dining experience exceptional. Highly recommend this place!

repeat visit, love this outlet! atmosphere is lively and our server ana was very friendly and attentive! soup was refilled promptly and anything else we needed was provided. outlet is clean and spacious and food as always is amazing - will come back again!