Chapters London

We visited Chapters for brunch and, unfortunately, it was a pretty mediocre experience overall. Nothing particularly stood out in a positive way, and one dish in particular left a very poor impression.
We ordered the mac and cheese as a side, but when it arrived it had an extremely pungent smell that was immediately off-putting. Upon tasting it, it was exceptionally bitter, and the odor was genuinely hard to tolerate. When we raised this with the waitress, she explained that it was made with blue cheese and was “supposed” to taste like that. We’re familiar with blue cheese, but this didn’t seem right at all,  the smell was unbearable and really suggested that something was off.
Overall, not a great experience, and unfortunately it left us feeling uneasy about the quality of the food. We won’t be rushing back.

Looked promising at first, but what a disappointment. The food had no flavour, and the “brisket” wasn’t even close to being brisket. The French toast tasted like dry Weetabix straight from the packet. No butter on the toast?? To top it off, my mac and cheese was served with my dessert—completely baffling

Not a single dish was enjoyable.

On the positive side, the lady serving us was genuinely kind, welcoming, and had a lovely smile, which was the only redeeming part of the visit.

Unfortunately, the seating was cramped and uncomfortable, and overall, the entire experience was extremely poor.

Appearance 8/10
Service 10/10
Food 2/10

Brisket hot pot was chewy and cut into odd cubes. Toast tasted cheap, burnt, and dry. Iced latte felt supermarket-bought. Beef sausage looked bad and had no flavour.

Food took ages to arrive, some dishes came late. Seating? Why am I sitting on a stool and others have proper chairs?!

French toast was dry, rough, no ice cream, barely any syrup. Whipped cream on French toast? Really?

Overall – good service, some uncomfortable seats and food that just missed the mark.

Ok, so for price I will be giving it 4 stars. But for favour it was nothing special. Just ok. So overall 3.5 stars.

With so much competition around the area, I was hoping for something to standout.

Food:
Our food was overall ok. Nothing made to its full potential with flavour. My full English was just things put together on plate.
The French toast flavour is good. But I was expecting a fluffy inside with toasted outside. Instead, it was just thin toast.
My sons burger was the highlight and his was a kids meal.

Drinks:
The drinks no no no. My mojito classic was the worst I've ever tasted. It was soo salty and bitter. Nope no nope.
Wife's fresh juice good.

Service:
The staff friendly overall.
We went around 2pm was not busy. And didn't take long for food to come.

Ok, so I would say worth the visit for for price and it's halal. ok if you live local for ok food.
But if like me, you will be travelling to get here then not worth the travel.

Food was excellent and service was great too. The pancakes were so good!! And the savoury options are excellent. We popped in for a coffee and stayed for brunch. It’s a great option in a very busy area with great interior.

Halal Status for Chapters Ilford