Cakeaway

I honestly wish I would have read the reviews… let’s start, ordered the food at approx 9.40, was told on just eat 25-40 mins… acceptable…. So sat waiting for literally the only bit of food I would have consumed since 6 this morning (due to work shift patterns and hectic lifestyle), thought I would take advantage of the just eat 40% off!!! Who wouldn’t…. Delivery time then pushed to 10.55 to 11.15… ok no worries as long as it gets here hot I don’t mind, at least after my food I can start work at 6am again the following day after having some good stodge…. So 11.15, eagerly anticipating this wonderful food advertised, still nothing…5-10 mins pass, nothing, 10-15 mins… nothing…..11.45 arrives and I think I’ll put a small complaint in with just eat and go to bed without any food and law behold… a knock at the door… trying to lock up my house for the night 3 kids in bed to which are devilish to get to sleep and a second and third knock within 1( seconds….. THEN MY FRONT DOOR OPENS AS I AM GETTING TO ANSWER IT!!!!!!!, I couldn’t make this up!!!! He is lucky he didn’t get the meat cleaver!!!!just accepting this weird behaviour and activity I go to the front door to be met with a guy who if this had been a bigger car was parked to block the road who said “name”…. Give me the food and sodded off with a walk that looked almost like he was pissed!!!!….. ok, well I have my food…. But no said the lord…. I open the bag and smoothie, on its side…. Ok I can deal with this it’s simple…..quick clean…. Opened up my burger and chips as though I had just found Davy jones locker and….. climax end… stale cold chips, stale cold burger…. Sod that, tried to put a complaint in and the section wasn’t big enough for me to put every damn thing I could…. So I rung the company…. Guess what!! SHE DIDNT GET IT WHEN I SAID HE OPENED MY FRICKING FRONT DOOR!!!! I told her the food has ALL gone in the bin as it’s about as edible as my 3 year olds play kitchen food to which photos apply…. She said… you did order from didsbury?? Ok so why are you telling just eat that you can deliver to royton? Why isn’t that on just eat? Why wouldn’t they call to say the journey is that long it may turn up cold (the hot food)?…. I literally as a person who loves different food and ordering from different places quite regular cannot understand how the living hell this has happened…. Talk to your driver???? Lucky he made it back, I was so confused… tell him next time he wants to open someone’s front door, at least offer to feed them…. Anyway, £20 odd quid down, going to bed…. Hungry…. Thanks for nowt mate…. In fact for this review and all the others, deffo gonna report to trading standard and the food and hygiene committee… every review I have seen is the same….. if you can’t do it…. JUST SAY!!!!

Ordered nearly £30s worth of food to be utterly disappointed! Not only was the delivery late by 40 minutes, but they couldn’t even get it right. I ordered a double chocolate cookie that turned out to just be a normal milk chocolate with chocolate sauce despite the picture clearly showing what to expect (pictures added for reference) when I rang to check the status of my order the lady on the phone was very disinterested in helping and had a poor attitude not very good customer service if you ask me , definitely wouldn’t recommend ordering from here.

I had an incredibly disappointing experience at cake away. I went in to purchase a red velvet cake, expecting the rich, velvety taste it’s known for. Instead, the cake was overwhelmingly salty, making it inedible. When I returned to the bakery to address the issue, the owner casually told me, “Well, it’s red velvet; it’s made of salt.” This was both shocking and absurd.

I asked her to taste it herself, but she flatly refused, saying she doesn’t eat cake. After some back and forth, she finally agreed to give me a new one. However, when she handed me the replacement, the cream on top was visibly damaged. When I pointed out that the aesthetic of the cake was ruined, she seemed indifferent and reluctantly “fixed” it, but the result was absolutely awful. It looked like a blob of poo.

The entire experience was frustrating from start to finish. The customer service was poor, the attitude of the owner was dismissive, and the cake itself was far from what a red velvet should be. I won’t be coming back.

DO NOT ORDER FROM HERE!! I’ve been waiting over 2.5 hours for my order. They tell you the driver is on the way and there in 30 min you get put through to a call centre where no one knows what they’re doing and say the same thing, there in 30 min. 2 hour later I’ve still not got my order. I ordered yesterday and they cancelled after 1 hour to say there is no driver. You don’t get to speak to the branch just random men that don’t know English in supposedly a “call centre”

If I could do less than 1 star that would be perfect, they don’t even deserve a stars worth of a review.

I recently placed an order for a graduation cake with a £25 budget, which was confirmed via Instagram messages. Upon receiving the cake, I was extremely disappointed by its appearance; it looked messy and unprofessional, with writing that seemed like it was done by a child. We politely requested if the writing could be redone, but the owner (fake lips, veneers) rudely refused, stating, "You wanted a cheaper cake so you get what you pay for, cheap job etc." The owner further insisted that paying a further £45 would have resulted in a better cake, made by a more experienced baker, rather than a trainee. The price was agreed, there was no refusal when I mentioned I had a budget. Therefore don’t understand her issue. Surprised how this business runs.

This experience was absolutely unprofessional and unacceptable. Thankfully, I was refunded, and I will now be taking my business to a more respectful and diligent baker and business going forth. Save your money and avoid this establishment. They do not deserve your business. Read the reviews and you’ll understand for yourselves.

Order from Cakeaway