Honest Burgers Borough

I visited the restaurant today (12.8.25) and made payment at 7:20 pm. I was seated at Table 12, order number 106, and served by a tall South Asian woman, possibly of Indian origin. We ordered drinks, but due to an unexpected situation, we had to leave immediately and could not place any food orders. When I asked for the bill, she questioned whether we wanted any food. I said no, and then asked for the service charge to be removed. We paid separately, after which her attitude noticeably worsened. Instead of handing me the card reader, she abruptly dashed it onto the table, which was completely unnecessary and highly inappropriate. It is important for staff to understand that the service charge is optional, and sometimes situations arise where customers must leave unexpectedly. There is also nothing wrong with a customer ordering only drinks. When I requested the service charge to be removed, and to pay separately she responded with an attitude and a dismissive “what?” twice, despite clearly hearing me the first time. She needs to improve her customer service skills and treat all customers with respect. She was not wearing a name badge, but based on the details I have provided, I am confident you can identify her on CCTV and my receipt. Overall my experience would be rated a ZERO, I will not come back here again

Standard burger restaurant experience. Food was good for the price. Just lacked anything to make it stand out and want you to go there again. Good if you're looking for a quick bite to eat. I just had the sides as a meal and food was good but nothing out of this world. Service was a little lacking in terms of checking food was ok.

It was a busy Saturday when we visited (around 12.30). Welcomed and shown a seat within seconds. A minute or two later our order was taken and then the food arrived fairly quickly. Considering how busy they were, I was impressed with the service. Food was good (burger and fries) Only comment would be that we didn't have any napkin on our table when we were seated and none came with the food. However they were handed to us promptly when requested. Overall great service and food. Much better than the stuff they sell across the street in the market and a proper place to sit and relax rather than the crowded market.