KFC Leicester Square

Good staffs wonderful smile. I think they had issue with toilet recently but they are open now, fully functional on upstairs lobby. They have a massive 75 seated upstairs lobby and ground floor with 20 people capacity. Quick service as well. Mainly they opens at 10:00 am in the morning till 03:00 am next day on a daily basis.

Apparently one of KFCs flagship store yet it's lacking in many ways. First and foremost, I've never been more uncomfortable in my entire life at a restaurant. Yesterday 7th June 2025, it was raining outside so decided to dine at KFC with my Mrs. It was very humid and hot on the top floor. For some odd reason all the windows were glued closed and painted over. I spoken to the manager and requested if the Air conditioning could be switched on, apparently it's not working, so I asked if they could switch on just fan mode yet they couldn't do that either. It says the store has WIFI and power sockets but this is a lie as both the sockets and guest WiFi had been disabled. The store was filthy with many tables waiting to be cleaned. The toilet didn't have any hand washing liquid. Makes you wonder if the staff even bother to wash their hands after using the restroom. The food both chicken wings and chicken pieces was very stale and old like they've been held past their recommend holding time as layed out in the KFC food safety standards book. The fries were undercooked. Overall a very horrible experience. Wasn't expecting that from the standards KFC holds especially from one of their flagship stores. Having worked with KFC in the past this store definitely needs a visit from the area manager. See attached pictures.

I found this restaurant a busy place. This restaurant is two stories upstair with staircase. However being a busy place its toilets are untidy, drinks is not cold even they don’t have extra ice option, chicken pieces are small.