Testi Stoke Newington

Testi has been my favourite Turkish restaurant for years now and i’v never been disappointed However they recently redecorated and reopened and i went along to today and i have to say i was a little disappointed. The service was very slow, had to ask for bread, the chips were very oily and crunchy. The amount of chilli sauce given isn’t enough for one person let alone a group. I really hope these things can improve as I want to return.

I went to Testi in Stoke Newington with my mum. We have been going for years and have never had an issue. My food was absolutely fine however my mum ordered the lamb ribs which came very fatty, no meat on the bone at all. May I also add every occasion we have gone to testis my mum has ordered the lamb ribs and had no issue, would occasionally get a couple fatty pieces but nevertheless that expected. However, this occasion all ribs but two were full of fat. My mum didn’t want to complain as it’s not in our nature to do so but when you pay £23.50 you expect your food to be cooked to perfection. The waitress who we complained to was very lovely and said she will inform the manager. The manger told her to tell us that sometimes the meat does come fatty as its lamb and not beef? At this point there was no offer to resolve the solution by changing the food or offering something else. We asked for the bill in which my mum made a comment “you have lost a very loyal customer” and moments later before the bill was brought the manager finally decided to come and talk to us. To begin with he was very abrupt in his approach but later on understanding where we was coming from and what we was trying to say. The manager did offer us the option for a new plate of food. My mum refused and the manager said he will deduct the lamb ribs from the bill. My overall point of this review is not to tell people not to come here as all the other occasions we have been here the food has been perfect, it was just our luck today that my mums food was not cooked the way it should have been. The point I’m trying to make is we were left to feel so bad for complaining but not only that my mum was put in a position where she had to watch me eat my food and not be able to enjoy her food. A new plate of food should of been offered straight away from the complaint I hope the staff at Testi and the manager can learn from this so no one has to feel the embarrassment my mum felt

It was my first time here and I definitely come back again. I love the way they cook the meat and lamb chop was delicious. Definitely recommend this place to anyone. Thank you again