DoorDash US

Pergola

I celebrated my birthday here last week and it was HORRIBLE! Everybody was incredibly unkind, impatient, unprofessional, rude and nasty. There was no smile or warm expression, they were acting as if I was celebrating there for free, even though I gave them a lot of money. (Rushing us, lying about there being no cake, not wanting to cut the cake, yelling at me, sabotaging our photo taking, complaining about everything, obviously not knowing how parties work).

They were pushing the appetizers on us right away, even though I kindly asked them to just wait a little bit, until other guests arrive. They brought the entrees very quickly after that, just to kind of “force us to leave quickly”, even though we stayed there overall in the allowed timeframe (8pm-11pm). I arrived 5 minutes late (8:05pm), they were later lying that I was an hour late… When the time for the cake 🎂 came, I asked them: “Where is the cake?” and they were pretending like they didn’t know what I was talking about, even though in all of our e-mails, I clearly said to them that I also want the cake to be brought out and cut, and I paid for that, too. My dad and I had, actually, brought the cake the day before (and it was a very expensive and meaningful cake, btw). When they finally stopped lying and brought the cake that they were very well aware of, they didn’t wanna cut it. I could not believe my eyes. 👀 They said: “There is not enough time, there is another party waiting”. And we still had like 25-ish minutes left. How unprofessional is that? Trying to ruin somebody’s birthday by sabotaging the most important part - the cake.

The nasty manager was yelling in my face in front of everybody, when I was trying to convince them to cut the cake, which was already agreed upon. My friend managed to convince him, but, from what I’ve seen, not every guest was served a piece of cake. And the pieces were embarrassingly tiny, BTW. They were being stingy with somebody else’s cake.

The big bumbly guy was whining about us taking photos, and ordered us to stop, because, apparently, some Karens were complaining. Initially, I was told that it was ok. My friends and I have reasons to celebrate life, actually, but Pergola is not the place to match the energy. 🤷🏻‍♀️
The waitresses were complaining and being passive-aggressive about the balloons and the flower basket, too, even though I was initially told it was ok. The w-fi was not working.

There were many attempts by these unprofessional people to ruin my birthday, but they failed: my birthday was amazing thanks to my friends and me. Pergola only ruined its reputation and name, which is obviously something they have done in the past, as well.

Great ambience and setup to enjoy the delicious food and hookah. Staff is nice and service is great. We went on a day it was not busy due to weather. Food ordered was good in tastes. Drinks and hookah was also good.

Went there last night with a couple of friends to celebrate my birthday. Everything was great, ambience, service and food/hookah.
Bussers were attentive.
Thank you Kimberly for taking care of us! you had such positive energy and you provided exceptional service from the beginning till the end.

Absolutely phenomenal experience at Pergola! From the moment we walked in, the service was warm, attentive, and genuinely welcoming—exactly what you hope for in a great NYC restaurant. The staff was knowledgeable, patient, and made us feel like valued guests, not just another table.

The food was outstanding across the board. Every dish was beautifully presented, bursting with flavor, and clearly made with high-quality ingredients. You can tell real care goes into both the menu and execution. Nothing felt rushed or overlooked, and each course somehow managed to outdo the last.

The atmosphere tied it all together—stylish, inviting, and perfect for anything from a casual night out to a special occasion. Pergola delivers on every level: food, service, and vibe.

Easily a must-visit spot in NYC. I’ll be recommending this place to everyone and will absolutely be back.

One of my favorite mediterranean oasis in nyc. The quality of the ingredients in the food, cocktails and hookah is evident throughout, complemented by service that is gracious and attentive without ever feeling overbearing. This place is always booked and busy (rightfully so) yet consistent and accommodating every single time! A true gem

Halal menu available. Ask staff for details. 

Halal Status for Pergola Korea Town