Roosters Mile End

We visited the restaurant on 04/10/2025 expecting a quick and easy meal, but the experience was anything but. We were met with truly aggressive and unprofessional conduct from a member of the staff. The experience started poorly when my husband placed his order at the counter. He specifically requested the meal deal/full meal which he was told is priced at £8.50. When it came time to pay, the restaurant's card machine was conveniently not working, causing an initial inconvenience as we had to find an alternative method of payment so was forced to pay with cash. The real issue began when our order was served. The staff member behind the counter—the same person who took our order—denied that my husband had ordered the full meal (including a drink and chips). He insisted we had only paid for the main item and then demanded we pay an additional £2.00 to upgrade it to the meal we had originally asked and paid for admitting to the fact we don't do meals(after serving the food). When my husband calmly tried to explain the initial order and pointed out the staff member's mistake, the employee became aggressively hostile. Standing behind the counter, he shouted at my husband and adamantly refused to accept any fault. He showed a complete lack of accountability, repeatedly claiming we hadn't asked for the meal and loudly dismissing our concerns. Due to the staff member's unacceptable aggression and his refusal to honor our original order without demanding extra money, we were left with no choice but to walk out of the restaurant. Despite having already paid the initial £8.50, and having been served no food due to the hostile confrontation, the restaurant refused to issue a refund. They effectively took our money, failed to provide the service requested, and created a hostile scene that forced us to leave hungry.

Chicken burger and wings seasoned flavoured it very tasty along with chips chilli sauce on wings delicious, I ordered more wings to share with family for takeaway

We ordered on just eat as they had £8 off the food was good. The chicken tikka biryani was nice & comes with dal or vegetable curry. I got the veg curry which was nice and full of flavour. The lamb donner was also nice.