Umami Kensington

We dined here twice for convenience since we were staying at the Crowne Plaza. Food was generally good though flavouring was a hit and miss on some of the dishes. Portions were small in comparison to the price. Service was slow and seriously lacking. During our first visit, our server asked if we wanted to start with prawn crackers after we had just placed our order so we said yes thinking it was complimentary. It was not. The servers need to communicate this clearly to the guests. We also had to wait at least 30 minutes for the first dish to be served during both dinner service which came before the drinks. Additionally, one of the server tended to serve food near the end of the table where our toddler was sitting; this is a BIG NO-NO in Restaurant Hospitality 101 as it could lead to all sorts of accidents. Final note: do not be misled by the restaurant’s description – serves strictly Indonesian, Malaysian and Thai cuisine – there is no Vietnamese item on the menu.