Deliveroo UK

PizzaExpress

I tryied to have a pizza in Angel area. Inwas really impressed of the quality of pizza they offer. We had the American classic and it was really good. The service and everything were also fine. Its a nice choice if you are craving for pizza in London since there is in several locations all over London. Just try it!

This was the WORSE dining experience out with my family.

I left feeling livid !!!

So Firstly

Where me and my family were seated was infested with flies. (Corner seats right by the toilet/baby changing)

Waitress split drink on my sister’s phone and didn’t even offer to wipe the table (1st waitress).

Normally at pizza express the waitress/waiter would pour the can of soft drink at the table or bring the can to the table to allow the customer to pour the drink themselves. But no she brought all drinks already pre poured to the brim and when you’re with 4 hungry children that’s an instant wardrobe hazard.

The starters were not hot and tasted like they had been sitting on the side for a while (not fresh)

I cannot fathom working in an open space establishment and not know that a corner of the restaurant has so many flies. And still decide to seat paying customers there. DISGUSTING!!!

So we were then moved upstairs.

Waited over an hour for our food and that may not sound like a ridiculously long time but we had 4 children (3 under 5, one being a new born). Not to mention, the waitress took the table’s order within the first 10 minutes of our arrival.

Rude waitress upstairs (2nd waitress)

Brought re heated food.
The food wasn’t fresh.
Took extremely long
Nearly two hours for the children to get their desserts.

Asked to speak to the manager and after waiting over 10 minutes a bold headed man did come to our table and to be fair he wasn’t rude and offered 20% off the bill but it still didn’t feel like we were heard and kind of just wanted to fob us off.

After long wait children’s desserts were not up to par and when I questioned the waitress about the standard of my children’s desserts the response was EXTREMELY rude.

So I asked to speak to a manager again and waited 5 more minutes before deciding to go downstairs and find a manager as at this point I’m exhausted, extremely unhappy and irritated at this point.

Ended up speaking to a different, more senior manager I was told. (Nice guy/very professional. Dark hair/Glasses He could have been maybe Turkish or somewhere Eastern European. My apologies if I’m wrong)

Explained the full situation felt like he heard me and understood the situation. Ended up waiving the bill and claimed he’ll try and compensate for terrible experience with good will vouchers (let’s see if he comes through them)

Still left feeling LIVID !!!

I don’t ever write reviews but I had to because of how bad this experience was.

I’ve been dining at pizza express restaurants all over the country for over 10 years and never have I experienced anything as bad as today.

A lovely small restaurant, that makes fresh pizzas and pastas. Great choice for family gatherings or even a casual date night! They change menu every seasons and has offers to make dining more affordable!

We visited pizza express in Angel Islington in the weekday afternoon.
It wasn’t very busy.
We were welcomed by a manager who seated us where we wished as it was almost empty.
He was very polite and friendly.
Restaurant was clean and tidy.
Our food was delicious.
Desserts were very tasty too.
Great experience, it was our first time in this branch but for sure not last.
We felt cared for.
I really like that I could use my app to pay which is very easy and collect stamp.

Pizza Express never disappoints when it comes to their food—the pizza is always reliably good. But what really made this visit stand out was the amazing staff. One team member in particular was incredibly friendly and full of positive energy. He went out of his way to help me sign up for the app so I could get free dough balls—such a nice touch! It’s small things like that which make a place memorable. Definitely coming back!

PizzaExpress has used halal-slaughtered chicken for several years, but we have never been able to offer a finished dish that was Halal-certified, due to the presence of pork and other non-halal meats in our restaurants and as our kitchens do not operate halal procedures.

Whilst our previous suppliers provided halal slaughtered chicken, it was never our policy for that to be our only option. Since the launch of our Autumn Menu on the 21st September our chicken now comes from accredited suppliers that use both non-halal and halal slaughter methods, because we have recently increased our sourcing options on chicken to ensure continuity of supply during the current challenges within all supply chains.

Where halal slaughter is used, the animals are stunned before slaughter. All our meat suppliers are approved by the Brand Reputation Compliance Global Standards, a globally renowned safety standard and, all comply with EU or local animal welfare regulations.

If asked our teams in restaurants are trained to provide customers with accurate menu and ingredient information. In addition, this information is available on the customer support section of our website.

Please be aware that none of our other meats are halal and we do not have any halal kitchens or restaurants.

Halal Status for Pizza Express Islington