Pizza Express Islington

This was the WORSE dining experience out with my family. I left feeling livid !!! So Firstly Where me and my family were seated was infested with flies. (Corner seats right by the toilet/baby changing) Waitress split drink on my sister’s phone and didn’t even offer to wipe the table (1st waitress). Normally at pizza express the waitress/waiter would pour the can of soft drink at the table or bring the can to the table to allow the customer to pour the drink themselves. But no she brought all drinks already pre poured to the brim and when you’re with 4 hungry children that’s an instant wardrobe hazard. The starters were not hot and tasted like they had been sitting on the side for a while (not fresh) I cannot fathom working in an open space establishment and not know that a corner of the restaurant has so many flies. And still decide to seat paying customers there. DISGUSTING!!! So we were then moved upstairs. Waited over an hour for our food and that may not sound like a ridiculously long time but we had 4 children (3 under 5, one being a new born). Not to mention, the waitress took the table’s order within the first 10 minutes of our arrival. Rude waitress upstairs (2nd waitress) Brought re heated food. The food wasn’t fresh. Took extremely long Nearly two hours for the children to get their desserts. Asked to speak to the manager and after waiting over 10 minutes a bold headed man did come to our table and to be fair he wasn’t rude and offered 20% off the bill but it still didn’t feel like we were heard and kind of just wanted to fob us off. After long wait children’s desserts were not up to par and when I questioned the waitress about the standard of my children’s desserts the response was EXTREMELY rude. So I asked to speak to a manager again and waited 5 more minutes before deciding to go downstairs and find a manager as at this point I’m exhausted, extremely unhappy and irritated at this point. Ended up speaking to a different, more senior manager I was told. (Nice guy/very professional. Dark hair/Glasses He could have been maybe Turkish or somewhere Eastern European. My apologies if I’m wrong) Explained the full situation felt like he heard me and understood the situation. Ended up waiving the bill and claimed he’ll try and compensate for terrible experience with good will vouchers (let’s see if he comes through them) Still left feeling LIVID !!! I don’t ever write reviews but I had to because of how bad this experience was. I’ve been dining at pizza express restaurants all over the country for over 10 years and never have I experienced anything as bad as today.