Tortilla and burrito joint that charges extra for guacamole!

Tortilla Watford

My friend and I were feeling peckish and decided to give Tortilla a try. I don’t usually eat much Mexican food, so I was a bit unsure what to order at first. Thankfully, Jaanika was incredibly friendly and helpful - she took the time to suggest what to try and made the whole experience really easy and enjoyable. Even though it was close to closing time, she still had great energy and a big smile the whole time. Really appreciated her service - we’ll definitely be coming back to this branch again!

I had the pleasure of visiting Burritos Watford recently. The mexican tottilla wrap were absolutely mouthwatering—the  Chicken was juicy and packed with flavour, and the combination of toppings was perfect. It's definitely one of the best burritos I’ve had in a while!

I also tried the mexican rice, which are something truly special. The way they’ve put it all together is unique and unlike anything I've had before. It's a must-try for anyone looking for something different and tasty!

A big shoutout to udaya for her amazing customer service. She made the experience even more enjoyable with her friendly and helpful attitude. It’s not every day you come across someone so dedicated to making sure you have the best dining experience.

Highly recommend this place for great food and excellent service!
Food: 5/5  |  Service: 5/5  |  Atmosphere: 5/5

A very bad experience and for sure the last one at Watford: burnt chicken, unhelpful staff, small portion. I wouldn't give you a star! I made the order at self check-out and of course it wasn't what I had in mind. I asked the staff where is the manager and why is not labelled each product (smashed beef, etc. ) what you are selling so customer be able to order the food they want. A blue-eyed woman (probably the manager or supervisor there) was avoiding to answer my questions and was looking at me why I do not know your food. Totally unhelpful!!!
Because it was a take away food with 3 dishes once I reached home I noticed the medium order ( chicken open buritto) - one of them because I had two, was more like small. Half of the container! And also it had black burnt chicken both dishes!!! See photos! For Tortilla management: if you want to still sell you need good managers, and not to sell burnt meat .  And also the portion must be always the same. The staff puts less to spare some of the work they do.

After long went here again, food quality is still very good. We ordered burritos, having distinct taste between the options selected. Good quality, good quantity, taste fresh. Plenty of seats available, quick service, friendly staff, nice atmosphere, clean, easy parking

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⭐☆☆☆☆ (1/5)
My personal experience at Tortilla Watford

I was really disappointed with my visit to Tortilla in Watford. The food didn’t feel as fresh as I expected, and the portions were smaller than what I’ve had at other Tortilla locations. The flavours were quite bland, and overall the meal just didn’t seem worth the price.

The service was also underwhelming — staff didn’t seem very engaged, and the ordering process felt rushed even though it wasn’t busy.

I hope this was just an off day, but based on this visit, I left feeling let down and unsure if I’d return.

Order from Tortilla Watford