Halal Reviews for Tortilla Russell Square

Stopped by Tortilla at Russell Square for a quick bite. The staff were friendly, though a bit confused at times—I was asked if I wanted “cheese or cheese sauce,” and when I said “cheese,” they still double-checked as if I meant sauce. Not a big deal, but a little off. The food itself was underwhelming. I had a bowl with white rice, pinto beans, beef, and chicken, and everything just felt a bit bland. The meats were just warm because they’d been sitting in bins—nothing is freshly cooked or particularly flavorful. I did get the tortilla chips, though, and those were honestly the star of the meal—crispy, fresh, and flavorful. The chips were the one thing I’d happily have again. There’s street seating and two levels inside, so finding a place to sit wasn’t a problem. But honestly, I wouldn’t go back. With so many great places to eat in London, it’s hard to justify returning somewhere that was just average.

Wow! Friendly efficient and kind, got my order perfectly right and I know it isn’t easy with a vegan bugger like me. Middle of lunch rush and they still took care of me, food was delicious and fresh to boot! Will definitely be visiting in the future when I’m in town. Thankfully there’s one by me in Canterbury so I’ll give them a try soon!

I had an excellent experience at Tortilla! The food was fresh, flavorful, and perfectly prepared – every bite was packed with authentic taste. What made the visit even more memorable was the outstanding service. The team was friendly and attentive, making sure everything was just right. A special appreciation goes to the manager, Mr Mandar who truly stood out. They were welcoming, professional, and clearly dedicated to creating a warm and positive atmosphere for both customers and staff. It’s rare to see such genuine care and leadership reflected in the whole dining experience. Tortilla is definitely a place I’ll be coming back to, not just for the delicious food, but also for the exceptional hospitality. Highly recommended!

Great burrito. Fantastic service, I feel nervous/ overwhelmed at all the options. But the server/waiter/chef was fabulous, he talked us through the options, gave us time to decide. Thankyou for the fantastic service. And plenty to comfy seats.

Staff very friendly and welcoming when I came into the shop. Lady at the front helped me and took her time with me, did not rush and was very polite and clean. Food tasted fresh and felt I had been given a good amount of food each portion size. Table was clean when I said down. Same lady offered to take my food away which was very kind.