Eat-in and takeaway restaurant, part of small chain, serving soft, filled tortillas and burritos.

Tortilla Kingston

Amazing food but even amazing service by the staff! Thanks to Safia and Nasko for helping me customise my order😋♥️

I’d rather eat at Burrito & Co in the market place but it was raining quite hard.

£11 for a large chicken burrito with guacamole, and it tastes ok, but you’ll struggle to be served by more uninterested staff, and it’s not a particularly nice environment to eat. The Tortilla in Guildford is so much nicer.

Overall it was fine.

Edit: how to know a company only pays lip service to their service and has no intention of making any improvements is that they ask you to copy and paste your Google review to a generic email address. But it’s ok, they included an emoji, they’re cool.

Food is ok but the staff made us feel as welcome as a tax bill. Some social skills such as using please and thank you wouldn't go amiss .

Delicious tacos and quesadillas, you can feel the Mexican spice in the food. Fresh guacamole.

Disappointing portion control (meat)

Watching the staff at Tortilla fill a burrito with meat is genuinely baffling. Don’t get me wrong, they are generous with rice, beans etc… but my word they are tight with the meat.

They’re equipped with a ladle clearly designed to portion properly—but you’d think it was a delicate archaeological dig the way they barely scoop anything up.

They’ll do two or three (tiny) scoops to give the impression they are being generous, then drop half of it back in the tub before anything even reaches your wrap. It feels more like a performance than food prep—and not a good one.

Ask for a bit more and you’re either charged extra or given a token gesture, like they’re handing out gold dust. A full ladle of chicken shouldn’t be an upgrade—it should be the baseline.

I get it—cost control matters. But there’s a difference between managing margins and short-changing your customers.

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