Tortilla Islington

Just what i needed so good! perfect with the meal deal they offered, got to try the kefir water (not my thing though hehe) Service great when they came to check on us I kind of mentioned I didn’t like my drink 🙈 no complain it was my choice but they gave me a Fanta on the house Thank you!

Popped in for a quick lunch yesterday as I usually eat at Tortilla and order the same thing. However, this was my first time at the Islington branch and I was served by a staff member Andreia. Not only was she polite attentive and patient but she was so lovely and encouraged me to try a different combo in my burrito which I loved ! I’ll make sure to be back - really made my day.

Rude manager or acting manager. While I wasn’t treated unkindly myself, I was shocked by how the woman, who I believe was a manager, spoke to one of the staff members. There was an Asian employee who appeared to be in training, and the way she addressed him was condescending, dismissive, and unnecessarily rude. It was genuinely uncomfortable to witness. This worker was clearly trying his best, yet she treated him as though he were incompetent, and she did so in front of customers. Mistakes happen, especially when someone is learning, and there’s simply no excuse for belittling a team member like that. I truly commend the staff member for handling being barked at in public with such composure. Watching this interaction made it painfully clear how one person’s behavior can create a toxic work environment. I sincerely hope the management style here changes, because what I saw was unpleasant and unacceptable. That said, the food itself was lovely.