Gourmet Burger Kitchen (GBK)

We haven't eaten at GBK in a while and decided to return and enjoy our old favourites.

Big mistake.

First of all, "shrinkflation" hit these burgers hard. So hard that they're virtually unrecognisable compared to how they were served not too long ago. For example:

1) the buns are smaller and lighter and no longer have sesame seeds on them (not to mention of inferior quality)

2) the patties are dryer and less tasty

3) the chunky fries used to come with real truffle and proper cheese sauce, not this melted plastic American-style stuff they put on now

4) the burgers overall are smaller than before

5) their range has become a lot more boring, with just the very safe and old options they've been serving for years. They're afraid to experiment with bold and interesting combinations anymore

Now, on a similar note, our burgers were all overcooked, at "well done" levels when we ordered "medium well". So much so that the meat crust tasted proper burnt and the bacon bits were black and rock hard.
This is not the brand's fault but this branch's incompetence, unfortunately.

On top of the disappointing food quality, our order was also messed up: first we were missing one burger and then we didn't receive 2 extra sauces we ordered. We also ordered refillable drinks and got served the wrong flavours.

I would normally bring these issues up with a shift manager or supervisor but at that point we were too hungry and tired to wait for the burgers to be redone, or to argue further about the missed orders.

It's a shame, really. We were really looking forward to this experience which was, unfortunately, thoroughly ruined.

Even though it sells fast food, if you want to grab something quick before a movie or concert, don't go there!! It took over 45 mins to have my order served (just 2 burgers and 1 french fries) and the food quality was not good. I ordered a medium cooked beef burger but it turned out to be very "well done" and the portion of the French fries was not very generous. It's not value for money.  The other US fast food chain store in the shopping mall should be a better choice.

Having been to other branches, I knew what to expect and was not let down. Solid burgers, with crispy chicken and a great sauce on the Korean Burger. The wings were a surprising addition on the menu and were nice and crispy. Food arrived pretty quickly as well.

Ate hear Saturday and it was awful. We had to wait 50 minutes for our meal. When I got my burger it wasn't well done as requested and the fries were luke warm at best. However given the time it took to receive my meal I just cracked on. Won't be returning and won't be recommending.

The burgers are OK nothing to write home about. The restaurant wasn't that busy and staff were still making mistakes I was charged for X4 drinks when I ordered X2 received a refund. Chips have to be bought separate as they don't come in any meal offers with burgers which is pretty rubbish just another way of charging customers more money for small portion sizes.

The beef, lamb and venison are not Halal. The chicken used for burgers is from a Halal supplier and is cooked in a separate fryer using rapeseed oil to prevent any cross-contamination. Any grilled chicken on the menu (eg. salads) is cooked on the same grill as bacon and therefore not suitable for a Halal diet due to cross-contamination.

Order from Gourmet Burger Kitchen (GBK) at The O2