Ookii Sushi

Ever since the ownership has changed I have been massively disappointed. The prices have gone up but the quality of the sushi and presentation have massively decreased.

They have stopped putting soy sauce and wasabi in each roll- we ordered 3 sushi’s and were only given two pots of soy sauce, one pair of chopsticks, and one wasabi which is definitely not enough for three people.

The mushroom roll we ordered has barely any mushroom- instead has more asparagus and rice proportionally (where is the mushroom??). The rice paper rolls also have barely any tofu in them, and are all different sizes and lengths- this has happened on two separate occasions. The sushi is also falling apart as you pick it up.

I have attached photos of these situations, compared to what they used to look like when we would order from here.

I called up to raise my complaints and I have just received an email now saying my order has been cancelled even though we picked it up and paid an hour ago?

This is not the ookii sushi we have been ordering from for the last few years. Such a shame but I think now we will have to order from elsewhere.

Fantastic sushi and great service!
I recently visited Ookii Sushi and was really impressed — the food was incredibly fresh and full of flavour. The sushi rolls were perfectly made, especially the salmon and avocado and the spicy tuna rolls which are the most popular sushi plates. Everything tasted super fresh and beautifully presented.

I LOVE THESE GUYS, BEST EVER SERVICE, BEST EVER FOOD ESPECIALLY PRAWN TEMP. DRAGON ROLL. DEFINITELY COMEBACK AGAIN

Ookii sushi changed owner few months ago but they are not informing their customers about this.
They kept the same menu/concept but unfortunately the quality and customer service is not the same. I kept ordering as I wanted to support this family business while they were overseas.
Orders aren’t  stored at the right temperature, the quality is not the same and the portions are not good.

Unfortunately, I have to give this place a negative review. I booked food for a certain time and had to wait at least 15 minutes longer. The fish wasn't fresh at all, it had no flavor, and the fish inside of the sushi rolls was barely visible. The tuna sashimi had a questionable color, and the seaweed, ginger, and wasabi seemed days old. They also forgot to include a dish I had ordered, and I called to get a refund. This place used to make some of the best sushi I've ever had in London. It's a shame it's become so bad.

Order from Ookii Sushi South Woodford