Las Iguanas Quayside

Visited this place today. It was a wonderful ambiance next to the punting river. Coming to the service it was unsatisfactory because we had to wait for two hours after ordering the food even the food got cold by the time it came to the table. Completely a disappointment with the service. The waiter asked us to sit at the bar place as it was full in the restaurant. But observing into the restaurant they did have place to sit well I was not sure why they had to say so. It had no cutlery and we had to eat with hands because the waiter was not attentive. Completely it was a disappointment. Hope this review helps for improvement.

Nice restaurant just next to the riverside. The only downfall was that they did not have cod which I wanted to order originally, but the grilled chicken and avocado salad was nice and refreshing in hot day. It was not too busy so got seated straight away. The cider was cool and nice. Service friendly and polite.

We came for bottomless brunch on the 5th of July. To begin we were seated down by one of the managers (Pavel) who appeared to not want to be there. He had quite an attitude and visibly looked frustrated by the presence of people. We were told that as we arrived 10 minutes late our booking had already started, which we were fine with, but the manner in which it was said was extremely dismissive. This put a rather sour starter to our bottomless drinks and soured the overall rating. The saving grace of our visit was Lay. She was an amazing server, attentive, professional and very personable. Our drinks came very quickly and the ordering was consistent. The drinks were lovely and relatively strong depending on what drink was selected. The food was good but the portion sizes could have been bigger as it wasn’t extremely fulfilling. Tasty nonetheless! We would return here based on the quality of drinks and food, but more importantly the service delivered by Lay! I would hope that members of staff, specifically Pavel, could take some pointers from Lay and learn customer service. She is a Lay of sunshine! 😊