Mamasons Westfield

I was served by Mikel and the team. My grandfather was excited to have his first Halo-Halo in Westfield and enjoy the experience of having the Filipino Halo Halo Today 9th I was served by Adrian and Kayron. Honestly, genuine people and lovely to chat with. They gave me good places to try in London and I enjoyed my KapeKulay. Love to see that all staff are so kind and amazing

I went to Mamasons in Westfield White City on Friday (31/11) specifically for Halo-Halo, since the Soho branch’s ice machine was down. I’ve had Halo-Halo here before and it used to be amazing, packed with ingredients and full of flavour. This time, it was extremely disappointing. The ingredients were not even half of what they used to serve. It was mostly ice and milk, with hardly any fillings and missing a lot of the ingredients. He did put a generous scoop of Ube ice cream! I also noticed the cup was pre-filled and taken out of the fridge so the tiny amount of ingredients was already set before I even ordered. When I politely mentioned this, the server just said, “Sorry, I’m new here,” without offering any solution to fix it. I even asked how to leave feedback and he had no idea and just said to try the website, which I checked and it doesn’t work. The attitude felt very nonchalant, which made the experience even more frustrating. For the price and Mamasons’ usual standard, this was a huge let-down especially when you know what you should be getting. The cup felt flimsy and cheap with no branding. Seriously, it didn’t look or taste like the usual Mamasons quality. I really hope management sees this - consistency and basic customer care are key, and this visit missed the mark completely. Photo Left (with logo): what they used to serve Right (no logo): what I was served on Friday

The cone was so flimsy that it broke in my hand before I had barely started. The guy didn’t want to offer a replacement and insisted we pay for another. Poor customer service. The ice cream also melts very quickly. Not a great experience. Seems like they take peoples custom for granted. We won’t be returning.