Deliveroo UK

Currently craving the delicious hot & cold mezze from @lamodalondon 😍🤩😩😋

They are now offering NHS & Student discounts on certain days of the week 👍🏽 

#hfblondon

@halalfoodbae's review of La Moda New Malden on Instagram

La Moda Restaurant

This place is amazing.

Great portion sizes. Excellent service. Treated like VIP and all the employees have a smile on their face.

Farhood's hospitality was splendid. He even gave us a drink on the house which was the cherry on top.

Would 100% recommend.

Stepping into Lamoda Restaurant was a delight from start to finish. The quality of the food stands out immediately, each dish thoughtfully prepared with fresh ingredients and beautiful presentation. Their mocktails & coffee deserve special mention, creative concoctions that perfectly balance flavors without being overly sweet. What truly elevates the experience is the staff's genuine warmth and attentiveness, they strike that perfect balance between professional and friendly. Whether you're planning a casual dinner or special occasion, Lamoda comes highly recommended for anyone seeking excellent cuisine in a welcoming atmosphere. A true gem worth visiting again and again.​​​​​​​​​​​​​​​​

We ordered
Hot Mezzo:
Calamari - 13£ (sorry 12.99)
Grilled chicken - same price

We got 5 piece each that tasted like it was microwaved (benefit of the doubt, maybe it was airfried from a frozen iceland box. Yay 🔥🥳). The chicken felt plasticy

Main:
Lamb Ribs (8pieces) - 14.95
Special Grill 74

While the place is ... pretty. It feels more like we paid for the background rather than for the food.
The lamb ribs were half fat (we couldn't eat most of it because it started to make me feel sick)
The food came in mostly cold, and flavourless. For the price? Definitely not worth it.

The staff was nice tho. So that's something. They offered a dessert cos it was my friend's birthday but we declined because the main's we had was just so bad we couldn't stay because our mood was just getting worse and worse.

La Moda. Where can I start. The service is amazing. We come here every week there is no where else I’d rather be. There’s the main lounge for outings and the back garden bit where you can relax, play chess cards dominoes etc. The manager Farhood always welcomes us and provides the best service. Best shisha lounge in UK!

Since I cannot reply to your message I will place it here.

I am writing to formally respond to your message regarding my recent booking at your restaurant; and to express my clear dissatisfaction with the handling of both the event and your follow-up communication.

To begin with, when I called on the Monday prior to the booking, there was no mention of needing to submit a pre-order, nor was I told a deposit was required. In fact, I explicitly offered to pay a deposit over the phone and was told it was not necessary. I was simply asked whether I preferred seating upstairs or downstairs. That alone reflects a lack of structure on your part, not mine.

A few of my guests arrived before 5:30PM and were seated, but it is entirely unreasonable to expect them to order food before the rest of the party had arrived. We made it clear (through my cousin) that several guests were delayed due to heavy traffic in Kingston and Feltham, and I personally explained this again upon arrival. You acknowledged it and didn’t raise any issue at the time.

While we waited, we took a few group photos; a completely normal part of any birthday celebration. When you asked us to place food orders first, I politely said we would wait for others still in transit. You accepted this at the time. Once everyone had arrived, we ordered food and drinks, with mains placed shortly after starters, not spread out as you are now suggesting.

The real issue was your underpreparedness and poor service:
•	Guests were told they could not order double burgers due to your lack of stock.
•	We had to request a single milkshake multiple times, and it was only ever for a guest — not me.
•	Food and drinks were sent to the wrong tables, despite all guests remaining seated when orders were made.
•	Your claim insinuated that the restaurant was busy is false, the venue was visibly quiet. The bar had two staff members, and the service delay cannot be justified.

Furthermore, you played music that was far too loud, and multiple complaints were made — yet no real action was taken. When I tried to adjust the volume myself, the iPhone behind the bar did not work, so I had to involve a manager to turn it down. Even after the birthday song, the music remained excessive.

Then there is the matter of the cake. I explicitly stated I did not want a cake and that I do not consume milk. Yet a milk-based cake was brought out anyway, after I said no. That is completely unacceptable — especially when you’re now trying to claim I drank a milkshake. I didn’t.

Additionally, your website clearly states that bookings for over 5 guests with food and shisha allow for 3 hours, yet you claim we overstayed. Even if we did slightly exceed the time, the restaurant was not busy, and our presence caused no disruption whatsoever.

As for payment, I covered the bill using funds sent to me by the guests who left early. The server assisting us told us everything was settled, and at no point was I informed of any outstanding balance. Attempting to now claim otherwise is dishonest.

Let me also be clear: your team was dismissive throughout the evening. Concerns were raised repeatedly and consistently ignored. I was left feeling embarrassed, upset, and disappointed — especially since some guests had travelled long distances, including from the Midlands, to be there.

The only thing you’ve taken responsibility for is accepting a booking you were clearly not capable of handling. Instead of addressing legitimate concerns, your message focuses on shifting blame onto me and my guests, when in fact, your poor organisation, communication, and service were the root of the problem.

This experience has made it clear that your venue lacks the professionalism, hospitality, and operational readiness to host large group bookings. I sincerely hope you take this as a wake-up call to improve your systems, staffing, and guest communication moving forward.

I will attach the image of the empty restaurant taken on my camera since catering to less than 16 guests was a challenge for you.

Photo Gallery for La Moda New Malden