Kiaan's Tooting

Service charge scam & misleading advertising Very disappointing experience. While a couple of dishes — like the pasta curry bowl and the prawns — were nice, most items were not as advertised. The lobster and crab soup had no lobster whatsoever, the katsu curry bowl had only a tiny drizzle of sauce, and the tofu ramen with rice noodles was sticky, lumpy and poorly prepared. The restaurant also advertises a Happy Hour bottomless food menu and a seperate 2-for-1 cocktails on their website and on the fork, but the Happy Hour food menu offer was not available when we visited. The biggest issue, however, is the service charge scam. The bill shows a 12.5% service charge, but they actually charged 25%. This has also happened to me at their other Tooting branch for Pasta Al Fuco (inside tooting Broadway market as well, so it seems to be a pattern. Please double-check your bill before paying. My bill was 31.25 and they added on a service charge of 12.5 % when you calculate that comes up to 35.97 however the overall bill stating the additional 12.5 % from the restaurant was 39.80 which when you calculate is actually 25 %. Service charge scam Overall: misleading, disappointing, and Service Scam.