London Pizza Depot Ilford

I am writing to express my disappointment with my recent order. I received my pizza in a completely upside-down and damaged state, which was unacceptable. When I contacted your customer service for a replacement, I was asked to return the damaged pizza. I agreed to this, but unfortunately, a friend mistakenly disposed of it. When I explained the situation, I was told that a replacement could not be provided without the returned pizza. I understand company policies, but the way I was treated over the phone was unacceptable. The representative I spoke with was extremely rude, which made the situation even more frustrating. This experience was especially disheartening as it happened on my birthday, when I had planned a celebration with friends. Instead of enjoying the evening, I had to deal with a stressful and unpleasant situation. I have been a loyal customer, ordering from your establishment weekly, and I have never complained before—even when minor issues arose. However, this time, the pizza was completely ruined and could not be served. Beyond the quality of food, customer service plays a crucial role in any business, and unfortunately, I felt disregarded and disrespected in this instance. I hope you take this feedback seriously and improve both your service quality and the way customer concerns are handled. I would appreciate a response regarding how this matter will be addressed.

This place is great! Their pizza's taste fantastic, great selection of toppings for creating your own which is a real plus. Very friendly and totally reasonably priced! I'd highly recommend the London Pizza Depot to anyone wanting a pizza in the area! I think they have instantly become my favourite option when I come back to visit family and they LOVE it too! See you soon! 👍🏼

The pizzas here are on point, the right amount of cheese to tomato base. The chicken topping was very good and the dough base was light with a good crunch. The staff are extremely accommodating and polite.The food prices are fair for the food quality. I would recommend to anybody in London Illford and we will be coming here regularly.