Marsha Gabriel's Wharf

I booked a bottomless brunch for me and 2 friends. I arrived first and felt like I wasn’t welcomed as the person who “greeted” me felt unapproachable and like I wasn’t in the right place. We got our drinks and food order. The food was okay but the burgers felt like a tough steak and was a bit hard to eat. The two of us who had this ended up having to disassemble the burger in order to finish it. The drinks were really nice. However, whilst still eating, we finished our drinks which no one came over to ask if we wanted a refill or even ask how the food was. I had to try (a bit too hard in my opinion) to get another drink. The third time, I had to try even harder to get someone’s attention and had to get up for someone to even notice that we needed service. The fourth and final time, I tried to get the attention of who I believe was the manager (the person who greeted me) but he kept disappearing off elsewhere. I again had to get up to get some service. What is the difference between me having a bottomless brunch or just having a regular meal with drinks not included? It just felt like a waste of time. It was a lot of effort to get the bill as well. If we were not having a bottomless brunch, I feel like we would’ve got better service. It felt very intentionally that no one asked if we wanted a new drink etc. When we finally got the bill, which was just as hard to get as the drinks, I did mention to the same person that I didn’t feel as though we needed to pay the service charge as I felt like we were not taken care of during our hour and a half we were there. He just gave a smile and said it was optional. We did not even get an apology. I was happy to pay for everything but just a bit of acknowledgment to how we were feeling would not have gone a miss. There was a really lovely lady who was very helpful when the umbrella that was up had almost hit us so we wanted to pay the service fee for staff like her who actually cared. I would avoid this place at all costs.