Busaba Westfield London

This place is pretty great! The service and atmosphere especially - thanks to Rahul for being our waiter. The food was good too, and was very tasty, however there are some other places with better, cheaper and bigger portioned food, so I can't give it 5/5

The tom yam taste ok but its not placed on a metal bowl like an authentic thai resto would do and their sticky rice isnt that bad but it does not look like a mango sticky rice preparation and the mango wasnt sweet

So much potential, but fails on some of easy wins.... This was our 2nd visit in 1 month and after a underwhelming 1st visit we went back hoping for a better experience as memories from a number of years ago are very different. For completeness we were a group of 4 adults and 4 children (aged 7 to 9) Arrived at 2.00pm and restaurant was not that busy. Yet after waiting 5 minutes,had to flag someone down to seat us (despite a number of staff looking over to see us waiting). This really set the narrative for the service for pretty much the rest of the afternoon. Server lacked attentivness, and with a number of requests he seemed to forget them and went to do something else. - ordered kids food and asked to order adults food at the same time. Took kids order and walked off off - had to call someone else 10 min later to order adults food - asked for several extras during service (soy sauce, cutlery, side plates). All seem to get forgotten - Edamame served but no side plate for the outer shells - meat based main dishes had 4 small mouthfuls of meat in them - really poor for a £16 main. The food is actually tasty and this is the frustration. - Someone else's food turned up on our table, then some commotion between the staff as they tried to figure out whose it was - had to chase a couple of items we ordered as they seemed to have got forgotten about There was another member of the team (maybe a supervisor / manager) who was much more responsive - if only they were all like that. The setting inside the restaurant is nice, and had it not been for the chaotic service experience I would have given 4 stars for atmosphere There was an offer where kids do eat for free with every kids main ordered. Kids portion sizes were actually pretty good.