Gourmet Burger Kitchen Belsize Park

Good GBK, food always tastes good.

Yes it's a chain, but the staff at this branch were great. We visited with two young kids when we had an hour to kill, and both the lady on reception, and the guy who took our orders were great, really. If you've been to a GBK then you know the drill, but the food was decent, reasonably priced, and served quickly. The home made (or store made I guess) sauces and relishes moved beyond bog standard condiments.and the location is pleasant. Five stars should be taken in context, and this is a burger joint, but in that context the staff elevated the place and they made it for us.

This restaurant is somewhat confusing. I arrived, waited where the signage told me to so I could be seated. I was promptly shown to a table by a polite waiter and given a menu. 20 minutes later it transpired that to order it was basically self-service with you having to go to the till to order. Nothing on the table/menu instructs you of this. When trying to use the app for the loyalty points when ordering I was told it might be too late and that the points may have to be added when the next customer ordered. Advice to see the board for further options was difficult given the only board could not be easily seen from where I was sat. Continuing the self-service theme my drink was then brought over by a waiter. A few minutes later so was the food. Or at least I think it was - the menu had been taken away and I couldn't quite identify what everything on the plate was. After that came the scrabble-themed signage to the facilities which is completely incongruous with everything else. If the prices were lower turning a blind eye to much of this might be easier since most of this could easily be fixed with minor tweaks but otherwise an overall experience with potential that falls well short of what's easily possible.